{"id":15632,"date":"2023-01-31T15:00:41","date_gmt":"2023-01-31T20:00:41","guid":{"rendered":"https:\/\/www.ucnc.com.co\/sitio\/?p=15632"},"modified":"2024-02-02T14:18:34","modified_gmt":"2024-02-02T19:18:34","slug":"pqrsd","status":"publish","type":"post","link":"https:\/\/www.ucnc.com.co\/sitio\/pqrsd\/","title":{"rendered":"PQRSD"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"15632\" class=\"elementor elementor-15632\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-477b4da elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"477b4da\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-52301d9\" data-id=\"52301d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2d27148 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2d27148\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9ccb98f\" data-id=\"9ccb98f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ca1c27 elementor-widget elementor-widget-text-editor\" data-id=\"2ca1c27\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h2 style=\"text-align: center;\">\u00a0<\/h2>\n<h2 style=\"text-align: center;\"><span style=\"font-family: montserrat, sans-serif;\">Apreciado Usuario<\/span><\/h2>\n<div><span style=\"background-color: var(--ast-global-color-5); color: var( --e-global-color-text ); font-style: inherit; font-weight: inherit;\">\u00a0<\/span><\/div>\n<div><span style=\"background-color: var(--ast-global-color-5); color: var( --e-global-color-text ); font-style: inherit; font-weight: inherit;\">En procura de mejorar los servicios y tr\u00e1mites que ofrecemos a nuestros grupos de inter\u00e9s, ofrecemos las siguientes opciones, a trav\u00e9s de las cuales, usted podr\u00e1 registrar sus solicitudes, quejas, reclamos y\/o sugerencias sobre temas de nuestra competencia y de igual forma, consultar informaci\u00f3n relacionada con nuestra gesti\u00f3n institucional y del sector.<\/span><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc7dd23 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc7dd23\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cc6eddf\" data-id=\"cc6eddf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-edbbd8e elementor-widget elementor-widget-text-editor\" data-id=\"edbbd8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-family: montserrat, sans-serif;\"><em>NOTA: De acuerdo con el art\u00edculo 14 de la Ley 1755 de 2015 su PQRSD se tratar\u00e1 dentro de los tiempos estipulados, sin embargo, hay situaciones que se podr\u00e1n resolver en menos tiempo.<\/em><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e58da21 elementor-section-content-middle elementor-section-height-min-height elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"e58da21\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4921b547\" data-id=\"4921b547\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c4d5af8 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"c4d5af8\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=3BStc8IqZE-5kDJCiKqNpUKY5jr6AjNFnwdihj2FjkFUNzZEVVRISEtPNVpSMTBZMU9GWUJSWFNGWi4u&#038;sid=5b6de32c-efa4-463e-8ed7-e05d925e3433\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tPQRSD\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-3ef314e7\" data-id=\"3ef314e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57b6c4df elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"57b6c4df\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tEstado PQRSD\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-question-circle\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5ad03078\" data-id=\"5ad03078\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-779ad87 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"779ad87\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=3BStc8IqZE-5kDJCiKqNpUKY5jr6AjNFnwdihj2FjkFUMFcxQzU1SExDWlM3TVRVWFM4WUZCNVpMSi4u\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tEncuesta de satisfacci\u00f3n\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e5c98e5 elementor-section-content-middle elementor-section-height-min-height elementor-hidden-desktop elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"e5c98e5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-90c3220\" data-id=\"90c3220\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f0edc5 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"5f0edc5\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=3BStc8IqZE-5kDJCiKqNpUKY5jr6AjNFnwdihj2FjkFUNzZEVVRISEtPNVpSMTBZMU9GWUJSWFNGWi4u&#038;sid=5b6de32c-efa4-463e-8ed7-e05d925e3433\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tPQRSD\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-346f69f\" data-id=\"346f69f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5460907 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"5460907\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tEstado PQRSD\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-question-circle\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c3f55d4\" data-id=\"c3f55d4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0544d92 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"0544d92\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=3BStc8IqZE-5kDJCiKqNpUKY5jr6AjNFnwdihj2FjkFUMFcxQzU1SExDWlM3TVRVWFM4WUZCNVpMSi4u\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tEncuesta de satisfacci\u00f3n\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cf6112 elementor-section-content-middle elementor-section-height-min-height elementor-section-items-stretch elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default\" data-id=\"6cf6112\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e524d38\" data-id=\"e524d38\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79717de elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"79717de\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=3BStc8IqZE-5kDJCiKqNpUKY5jr6AjNFnwdihj2FjkFUNzZEVVRISEtPNVpSMTBZMU9GWUJSWFNGWi4u&#038;sid=5b6de32c-efa4-463e-8ed7-e05d925e3433\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tPQRSD\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-edit\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-f47cd2d\" data-id=\"f47cd2d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1e7187 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"b1e7187\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"#\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tEstado PQRSD\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"far fa-question-circle\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-58f99a3\" data-id=\"58f99a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adebb08 elementor-widget__width-initial elementor-widget-mobile__width-initial elementor-widget elementor-widget-elementskit-button\" data-id=\"adebb08\" data-element_type=\"widget\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/forms.office.com\/pages\/responsepage.aspx?id=3BStc8IqZE-5kDJCiKqNpUKY5jr6AjNFnwdihj2FjkFUMFcxQzU1SExDWlM3TVRVWFM4WUZCNVpMSi4u\" class=\"elementskit-btn  whitespace--normal\" >\n\t\t\t\t\tEncuesta de satisfacci\u00f3n\n\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n        <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f6cb45 elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f6cb45\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fb72141\" data-id=\"fb72141\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ca418c elementor-widget elementor-widget-image\" data-id=\"8ca418c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"793\" src=\"https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulti.png\" class=\"attachment-large size-large wp-image-15765\" alt=\"\" srcset=\"https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulti.png 1024w, https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulti-300x232.png 300w, https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulti-768x595.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9941a8 elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9941a8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6db7744\" data-id=\"6db7744\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-374e8b8 elementor-widget elementor-widget-image\" data-id=\"374e8b8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2645\" height=\"885\" src=\"https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulima.png\" class=\"attachment-full size-full wp-image-15763\" alt=\"\" srcset=\"https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulima.png 2645w, https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulima-300x100.png 300w, https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulima-1024x343.png 1024w, https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulima-768x257.png 768w, https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulima-1536x514.png 1536w, https:\/\/www.ucnc.com.co\/sitio\/wp-content\/uploads\/2023\/01\/Nuestros-canales-2625x1024-ulima-2048x685.png 2048w\" sizes=\"(max-width: 2645px) 100vw, 2645px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32719558 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32719558\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5407815\" data-id=\"5407815\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-630c89bd elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"630c89bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><!-- wp:heading --><\/p>\n<p style=\"text-align: justify; line-height: normal; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span style=\"font-size: 12pt; color: black; font-family: montserrat, sans-serif;\">A continuaci\u00f3n, encontrar\u00e1 la definici\u00f3n de los conceptos que son de su inter\u00e9s, los cuales le podr\u00e1n ayudar a identificar la opci\u00f3n m\u00e1s adecuada para presentar su requerimiento ante la entidad.<\/span><\/p>\n<p style=\"text-align: justify; line-height: normal; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;\"><span style=\"font-size: 12pt; color: black; font-family: montserrat, sans-serif;\">Lo anterior, para garantizar brindarle un mejor servicio y teniendo en cuenta el derecho al que todas las personas tienen de presentar peticiones, quejas, reclamos, sugerencias, etc. Siempre y cuando sea de manera respetuosa por motivos de inter\u00e9s general o particular y as\u00ed obtener una pronta respuesta.<\/span><\/p>\n<p style=\"line-height: normal; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: center;\"><span style=\"font-family: Montserrat, sans-serif;\"><a style=\"font-size: 2.5rem; font-style: inherit; font-weight: 600; text-align: center;\"><span lang=\"ES\">Definiciones<\/span><\/a><\/span><\/p>\n<ul style=\"list-style-type: disc;\">\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">PQRSD:<\/span><\/u><\/b><span lang=\"ES-MX\"> Peticiones, quejas, reclamos, sugerencias y denuncias.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Petici\u00f3n:<\/span><\/u><\/b><span lang=\"ES-MX\"> Consiste en el derecho fundamental que tienen todos los habitantes del territorio de hacer peticiones respetuosas a las autoridades del pa\u00eds con el fin de requerir su intervenci\u00f3n en un asunto concreto. Las peticiones pueden hacerse por cualquier medio eficaz para comunicar el pensamiento: por escrito, por mensaje verbal telef\u00f3nico, por medio magn\u00e9tico, por medio electr\u00f3nico y \/o por comunicaci\u00f3n verbal presencial.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Queja:<\/span><\/u><\/b> <span lang=\"ES-MX\">Es la manifestaci\u00f3n de inconformidad generada en el comportamiento, en la atenci\u00f3n o por conductas irregulares de los empleados o no cumplimiento de la oferta de servicios.<u><\/u><\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Reclamo:<\/span><\/u><\/b> <span lang=\"ES-MX\">Oposiciones que se formulan a una decisi\u00f3n considerada injusta o inaceptable. Es la exigencia del usuario, relacionada con la prestaci\u00f3n de los servicios que se ofrecen al p\u00fablico y que tiene el objeto que se revise una actuaci\u00f3n administrativa motivo de la inconformidad y se tome una decisi\u00f3n.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Sugerencia: <\/span><\/u><\/b><span lang=\"ES-MX\">Necesidad de informaci\u00f3n acerca de los diferentes procesos o servicios que ofrece la Instituci\u00f3n. Se atienden requerimientos o consultas sobre informaci\u00f3n y publicidad de los diferentes servicios; orientaciones para ubicar Informaci\u00f3n Institucional, bien sea, acad\u00e9mica o administrativa o para contactar \u00e1reas de trabajo organizacional.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Denuncia:<\/span><\/u><\/b> <span lang=\"ES-MX\">Es el relato que un ciudadano realiza, en cumplimiento de su deber de solidaridad, para enterar a las autoridades de la existencia de hechos irregulares, con el fin de activar los mecanismos de investigaci\u00f3n y sanci\u00f3n.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Satisfacci\u00f3n de cliente:<\/span><\/u><\/b> <span lang=\"ES-MX\">Percepci\u00f3n del cliente sobre el grado en que se han cumplido sus requisitos.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Servicio al cliente:<\/span><\/u><\/b><span lang=\"ES-MX\"> Interacci\u00f3n entre la organizaci\u00f3n y el cliente a lo largo del ciclo de vida del producto o servicio.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Retroalimentaci\u00f3n:<\/span><\/u><\/b><span lang=\"ES-MX\"> Opiniones,<br \/>comentarios y muestras de inter\u00e9s acerca de los productos o el proceso de tratamiento de las quejas.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Parte interesada:<\/span><\/u><\/b> <span lang=\"ES-MX\">Organizaci\u00f3n, entidad, persona o usuario que recibe un producto y\/o servicio.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Solicitud de informaci\u00f3n:<\/span><\/u><\/b> <span lang=\"ES-MX\">Es aquella que se realiza con el prop\u00f3sito de requerir informaci\u00f3n relacionada con un servicio o atenci\u00f3n de alguna necesidad particular.<\/span><\/span><\/li>\n<li><span style=\"font-family: Montserrat, sans-serif; font-size: 12pt;\"><b><u><span lang=\"ES-MX\">Reconocimiento:<\/span><\/u><\/b> <span lang=\"ES-MX\">Es el que se expresa positivamente respecto a la calidad de la atenci\u00f3n brindada o del servicio prestado.<\/span><\/span><\/li>\n<li><span lang=\"ES-MX\" style=\"font-size: 12pt; font-family: montserrat, sans-serif;\"><b><u><span lang=\"ES-MX\" style=\"line-height: 107%;\">Correcci\u00f3n:<\/span><\/u><\/b><span lang=\"ES-MX\" style=\"line-height: 107%;\"> Acci\u00f3n inmediata para dar soluci\u00f3n a un problema detectado.<\/span><\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 Apreciado Usuario \u00a0 En procura de mejorar los servicios y tr\u00e1mites que ofrecemos a nuestros grupos de inter\u00e9s, ofrecemos las siguientes opciones, a trav\u00e9s de las cuales, usted podr\u00e1 registrar sus solicitudes, quejas, reclamos y\/o sugerencias sobre temas de nuestra competencia y de igual forma, consultar informaci\u00f3n relacionada con nuestra gesti\u00f3n institucional y del &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.ucnc.com.co\/sitio\/pqrsd\/\"> <span class=\"screen-reader-text\">PQRSD<\/span> Leer m\u00e1s &raquo;<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":""},"categories":[3],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.6 - 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